Privacy Policy

Last Updated: 12/08/2025

This Privacy Policy explains how Diman Online (“Diman,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website and services (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Service, make a purchase, or contact us. The information we collect depends on whether you are a buyer or a vendor.

For Buyers:

• Contact Information: Name, email address, phone number, and shipping address.
• Payment Information: We do not directly collect or store your payment card details. All payment information is processed securely through our third-party payment gateway, which handles this data according to their own privacy policies.

For Vendors:

• Contact Information: Name, email address, and phone number.
• Payout Information: Bank account details to process payouts for your sales.
• Verification Information: We may, for verification purposes only, ask to see a copy of your Business Registration (BR) or National Identity Card (NIC). We do not store this information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: To operate our marketplace, process your orders, and manage your account.
• To Fulfill Orders: We share a buyer’s shipping name and address with the relevant vendor to enable them to ship the purchased product.
• To Communicate With You: To send you order confirmations, shipping updates, and to respond to your inquiries.
• To Improve Our Service: We may use aggregated, non-personally identifiable data to understand how our Service is used.
• For Security: To protect the integrity and security of our Service and to prevent fraud.

3. How We Share Your Information

We take your privacy seriously and will only share your information as described below.

• With Vendors: As a marketplace, it is essential that we share a buyer’s shipping address and name with the vendor to fulfill an order. Vendors do not receive any other personal information about buyers, such as email addresses or phone numbers.
• With Our Service Providers: We use third-party payment processors to handle all financial transactions. These service providers have their own privacy policies governing the use of your payment information.
• Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, sale, or acquisition of our company, your personal information may be transferred as a business asset.

We do not sell or share your personal information with any third parties for marketing or advertising purposes.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Service. Cookies are small files stored on your device that help us remember your preferences and recognize you on your next visit.

• Functionality Cookies: We use cookies for login purposes only to remember that you are logged in and to keep your session active. This is to ensure a smooth and secure user experience.

We do not use cookies for tracking user preferences, shopping cart history, or for any advertising or analytics purposes.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our Service.

5. Data Security

The security of your personal information is important to us. We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to certain legal limitations.

To exercise these rights, please contact us at [email protected].

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

• Email: [email protected]
• Mobile: +94 75 232 1554
• Address: No: 44, Doruwadeniya, Nawalapitiya, Sri Lanka