Terms and Conditions

Last Updated: August 2025

Welcome to Diman Online (“Diman,” “we,” “us,” or “our”). We are a multi-vendor marketplace platform that connects buyers with sellers (“Vendors”) of various products. These Terms and Conditions (“Terms”) govern your use of the Diman website and all related services, features, content, and applications (collectively, the “Service”).

By accessing or using the Service, you (“User,” “you,” or “your”) agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Service.

1. Acceptance of Terms

This document constitutes a legally binding agreement between you and Diman. By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, which include all policies and guidelines referenced herein. Diman reserves the right to modify or update these Terms at any time without prior notice. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

2. Your Role: Buyer vs. Vendor

• Buyers: You are a buyer if you use the Service to browse and purchase products.
• Vendors: You are a vendor if you use the Service to list, market, and sell products to buyers.

3. Marketplace Role and Limitation of Liability

Diman operates as an online platform to facilitate transactions between buyers and vendors. We are not the seller of record for any product on the marketplace, nor are we a party to the contract of sale between the buyer and the vendor.

Your contract for the purchase of any product is directly with the vendor. We are not responsible for the quality, safety, authenticity, or legality of the products listed, nor for the accuracy of product listings or the ability of vendors to sell items. Any disputes, claims, or issues related to a product must first be addressed through the dispute resolution process outlined below.

4. User Accounts and Registration

To access most features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Keep your account information and password secure and confidential.
• Notify us immediately of any unauthorized use of your account.
• Be solely responsible for all activities that occur under your account.

5. Payments and Commissions

• Payment Methods: We accept payment via Bank Transfer, Cash on Delivery (COD), and Visa.
• Payment Flow: All payments made by buyers are initially received by Diman. We will hold these funds until the transaction is successfully completed, at which point the vendor will be paid, minus our commission.
• Vendor Commission: Vendors agree to a 25% commission on all sales made through the Diman platform. This commission will be automatically deducted from the final sale amount before the payout is made to the vendor.

6. Vendor Obligations

Vendors using the Service must adhere to the following rules:

• Product Listings: You may list any products that are legal to sell in Sri Lanka. All product descriptions, images, and information must be accurate, truthful, and not misleading.
• Pricing: You are responsible for setting the price of your products. You agree to the 25% commission deduction on all sales.
• Order Fulfillment: You must fulfill orders within 1 to 5 days from the date the order is confirmed. This includes packaging the product and handing it over for delivery.
• Shipping: All shipping is currently limited to addresses within Sri Lanka. You are responsible for ensuring products are properly packaged for safe transit.
• No Offline Sales: You are strictly prohibited from attempting to redirect buyers to an external website or engaging in any form of transaction outside of the Diman platform for products listed on our marketplace. Violation of this rule may result in immediate account suspension.

7. Refund and Returns Policy

The Refund and Returns Policy, which is available on a separate page of our website, is incorporated into these Terms. By making a purchase, you agree to the terms outlined in that policy.

8. Dispute Resolution

As the marketplace operator, Diman will act as a mediator for disputes between buyers and vendors.

• Step 1 - Contact Support: If a dispute arises (e.g., incorrect or damaged item, non-delivery), the buyer must first contact Diman customer support at [email protected] or +94 75 232 1554.
• Step 2 - Investigation: Our team will investigate the issue by communicating with both the buyer and the vendor. We will review all relevant information, including photos and order details.
• Step 3 - Resolution: Based on our investigation, Diman will make a final decision on how to resolve the dispute, which may include issuing a full or partial refund to the buyer. All users agree to accept the final decision made by Diman.

9. Intellectual Property Rights

All content on the Service, including text, graphics, logos, and software, is the property of Diman or its content suppliers and is protected by intellectual property laws. Vendors retain ownership of the intellectual property in their product listings, but grant Diman a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content to promote your products and our Service.

10. Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice or liability, for any reason, including but not limited to a breach of these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any legal action or proceeding arising from these Terms will be brought exclusively in the courts of Sri Lanka.

12. Contact Information

If you have any questions about these Terms, you can contact us at:

• Email: [email protected]
• Mobile: +94 75 232 1554
• Address: No: 44, Doruwadeniya, Nawalapitiya, Sri Lanka