Shipping Policy

Last Updated: 23/08/2025

This Shipping Policy outlines how products are shipped to you from the Diman Online Marketplace. As we are a platform for multiple vendors, the shipping process can vary depending on the product and the vendor.

1. General Information

All products purchased from the Diman Online Marketplace are shipped exclusively within Sri Lanka. We do not offer international shipping at this time.

2. Shipping & Order Fulfillment

We work with a network of vendors to bring you a wide variety of products. The responsibility for shipping and fulfillment is shared as follows:

• Marketplace-Managed Products: Some products are managed and shipped directly by Diman. We use our own courier services to ensure timely and secure delivery.
• Vendor-Managed Products: The majority of products on our platform are managed and shipped directly by the vendors. Vendors use their own trusted courier services or a local postal service to deliver your order.

3. Shipping Time

Vendors are obligated to fulfill and ship orders within 1 to 5 business days from the date the order is confirmed. Once shipped, the delivery time will depend on the vendor’s chosen courier and your location within Sri Lanka.

• Processing Time: This is the time it takes the vendor to prepare your order for shipment. Please allow 1-5 business days for this process.
• Transit Time: The time it takes for the courier to deliver the package. This will vary by courier service and destination.

4. Shipping Costs

Shipping costs are set by each individual vendor and are calculated based on the weight of the product(s) in your order.

• The total shipping fee for your order will be displayed clearly at checkout before you finalize your purchase.
• If your order contains products from multiple vendors, you may see multiple separate shipping fees, as each vendor’s products are shipped from their own location.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing the tracking details. You can use this tracking number to monitor the status of your delivery directly on the courier’s website.

6. Delivery Issues & Delays

While we and our vendors strive to ensure timely delivery, please be aware that delays can occur due to unforeseen circumstances, such as:

• Unexpected weather conditions
• Public holidays
• High volume periods
• Courier service issues

If you experience an issue with your delivery or if your order is significantly delayed, please contact our customer support team at [email protected] with your order number. We will mediate with the vendor and the courier to resolve the issue as quickly as possible.

7. Damaged Packages

If you receive a package that appears to be damaged, please refuse the delivery if possible and notify us immediately. If you have already accepted the package, take photographs of the damage before opening the contents and contact us within 24 hours of delivery.